Privacy Policy

Information We Collect

Information You Provide Directly

When you register for courses, contact us, or participate in our platform, you share certain information with us. This includes your name, email address, phone number, and educational background. If you enroll in paid programs, we'll also collect payment information through secure third-party processors.

We also gather information when you submit assignments, participate in discussions, or communicate with instructors. This helps us provide personalized feedback and improve your learning experience.

Automatically Collected Information

Like most websites, we automatically collect technical information when you visit our platform. This includes your IP address, browser type, device information, and how you navigate through our site. We use cookies and similar technologies to remember your preferences and understand usage patterns.

How We Use Your Information

We use your data to deliver and improve our educational services. Here's what that looks like in practice:

• Providing access to courses, materials, and learning resources you've enrolled in
• Communicating about your courses, schedules, and important platform updates
• Processing payments and maintaining financial records as required by Taiwan tax law
• Analyzing platform usage to identify technical issues and improve user experience
• Sending educational content, newsletters, and updates about new programs (you can opt out anytime)
• Responding to your questions and providing technical support
• Ensuring platform security and preventing fraudulent activity

Legal Basis for Processing (Taiwan Context)

Under Taiwan's Personal Data Protection Act (PDPA), we process your data based on several legal grounds:

• Contractual Necessity: To fulfill our agreement with you when you enroll in courses
• Consent: When you explicitly agree to specific data uses, such as marketing communications
• Legal Obligation: To comply with Taiwan tax laws, educational regulations, and other legal requirements
• Legitimate Interests: For platform security, fraud prevention, and service improvement

You have the right to withdraw consent at any time, though this may affect our ability to provide certain services.

Information Sharing and Third Parties

Service Providers

We work with trusted third-party companies that help us operate our platform. These include payment processors, cloud hosting providers, email service providers, and analytics tools. They only access the information necessary to perform their specific functions and are contractually obligated to protect your data.

Educational Partners

Some courses involve collaboration with industry partners or guest instructors. When relevant, we may share limited information (like your name and course progress) with these partners to facilitate your learning experience. We'll always inform you when this applies to a specific course.

Legal Requirements

We may disclose information if required by Taiwan law, court order, or government request. This includes compliance with tax authorities, educational regulators, or law enforcement agencies when legally mandated.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information:

Data Security Measures

We take security seriously. Your data is protected through multiple layers of technical and organizational measures:

• All data transmission between your browser and our servers is encrypted using industry-standard SSL/TLS protocols
• Personal information is stored on secure servers with restricted access and regular backups
• Payment data is processed through PCI-DSS compliant payment processors — we never store full credit card details
• Our staff receives regular training on data protection and only accesses information necessary for their roles
• We conduct periodic security assessments and update our systems to address emerging threats

While we implement strong security measures, no system is completely immune to breaches. If a security incident affects your data, we'll notify you promptly and take steps to minimize harm, as required by Taiwan law.

Cookies and Tracking Technologies

What We Use

Our platform uses cookies and similar technologies to enhance your experience. Essential cookies keep you logged in and remember your preferences. Analytics cookies help us understand how people use our platform so we can make improvements.

Your Cookie Choices

You can control cookies through your browser settings. Blocking certain cookies may affect platform functionality — for example, you might need to log in repeatedly or lose saved preferences. Our cookie banner lets you customize your preferences when you first visit.

International Data Transfers

While IgniteFlux primarily operates in Taiwan, some of our service providers are based internationally. When we transfer data outside Taiwan, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions recognized under Taiwan law.

Our cloud infrastructure partners maintain data centers with robust security standards, regardless of location. We carefully vet all international partners to ensure they meet Taiwan's data protection requirements.

Children's Privacy

Our services are designed for adults and young adults pursuing professional education. We don't knowingly collect information from children under 16 without parental consent. If you're under 16 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements.

If we discover we've accidentally collected information from a child under 16 without proper consent, we'll delete it promptly.

Data Retention

We keep your information only as long as necessary for the purposes described in this policy. Here's our general approach:

• Active Accounts: While your account is active and for two years after closure
• Course Records: Five years after completion to support certificate verification and alumni services
• Financial Records: Seven years to comply with Taiwan tax law requirements
• Marketing Data: Until you unsubscribe or request deletion
• Legal Holds: As long as required by pending litigation or regulatory investigation

After retention periods expire, we securely delete or anonymize your information so it can no longer identify you.

Changes to This Policy

We may update this policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform at least 30 days before the changes take effect.

We encourage you to review this policy periodically. The "Last Updated" date at the top shows when we last revised it. Continued use of our services after changes become effective means you accept the updated policy.

Taiwan-Specific Rights and Compliance

IgniteFlux complies with Taiwan's Personal Data Protection Act (個人資料保護法). Under this law, you have specific rights regarding how we collect and process your information:

• The right to know what categories of personal data we collect and how we use them
• The right to request that we stop collecting, processing, or using your personal data
• The right to request deletion of your data, subject to legal retention requirements
• The right to file a complaint with Taiwan's National Development Council if you believe we've mishandled your data

If you have concerns about our data practices or believe we haven't met our obligations under Taiwan law, you can contact the National Development Council's Personal Data Protection Office or seek legal advice.